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Plant Lighting Hydroponics Company Policies

Payment Security

When you shop with, you are backed by our security guarantee. Every order you place will be transmitted on a secure server (SSL) that encrypts all of your personal information before it is sent to us. Our encryption process ensures that the information you provide is protected against unauthorized access. Sensitive credit cardholder information is not stored in our website database, or anywhere else in our company, assuring that your information is always protected! will not sell, rent, trade or disclose your personally identifiable information to anyone. The Website may contain links to other Websites. Although we do not provide any personally identifiable information to these companies, we cannot guarantee your privacy once you leave the Web site.

Billing & Delivery Addresses

Any order with a different shipping address than the billing address will require an image of the card holder’s driver’s license, as proof of card ownership, to be faxed or emailed prior to the order being processed. Otherwise, we will ship to the billing address. This policy is to protect the cardholder as well as from fraudulent credit card charges.

Payment Options accepts Visa, Master Card, Discover, and American Express credit cards, PayPal, Bank wire transfers and Money Orders on all website orders. Cash and credit card payment is accepted at our showrooms. When mailing a Money Order please submit your order on our website and include the order number with your payment. Credit Card payments are processed at the time the order is placed. Most orders are shipped within 24-48 hours of the order being placed. Orders shipped direct from our suppliers may take longer than orders shipped from our warehouse. Made to order products, shipped direct from our suppliers, may take up to 7-14 days to ship.

Competitive Pricing Policy provides customers the lowest price possible on all products; we are the Horticulture price leader, if you should find an exact branded item from a competitor at a lower price including freight, will match their price. We will require documentation of the lower price on the competitor’s website.

Freight Policy does not generally include freight in its base pricing to assure that the customer receives the lowest cost possible. There are some products that meet specific order values, that we ship prepaid but have not added the freight cost to our selling price. Adding freight to the product cost inflates the cost of the product beyond the actual freight cost. We offer variable freight alternatives to provide our customers the lowest total cost. See our Shipping and Returns Policy for details.

Innovative and Science Based Horticulture Products offers state-of-the-art, innovative, plant science based Horticulture products for nearly every home, commercial or institutional growing application. Achieving high growth and yields is more than just applying plant nutrients and supplements; successful grows require a complete understanding of the plant species and its specific needs during each stage of the growing cycle.

Superior Customer Service sells primarily to consumer and commercial growers, and institutional end users with superior customer service for all customers. Customer service personnel are trained to expedite your website order at the lowest possible cost and grow center personnel are trained in both outdoor and indoor gardening techniques and available to help you with your plant growth project.