Plant Lighting Hydroponics Shipping and Returns Policies
Plantlightinghydroponics.com orders are shipped standard ground delivery primarily via FedEx Package. Customers may also choose expedited delivery. Some products require (pallet) LTL Truck delivery because of their carton size and/or weight and we will provide very competitive freight quotes to all of the continental USA when requested.
When selecting Next Day, 2nd Day, or 3 Day shipping options please be advised that these options are promised from the time of shipping not from the time the order was submitted. Please note that plantlightinghydroponics.com ships Monday through Friday; our shipping facilities are closed during the weekend. Orders received late Friday afternoon will normally ship on Monday, although we will try to ship same day if at all possible. FedEx delivers residential packages Tuesday through Saturday but not on Mondays. Commercial addresses are delivered Monday through Friday.
Freight charges are based on the total order weight, carton sizes (*see oversize carton information below) and the customer’s location. No handling fees are imposed. Plant Lighting Hydroponics ships to both residential and commercial locations.
For products that require a LTL shipment, a freight quote, if applicable, will be provided for your approval prior to shipment. Customer service will follow up with you to confirm freight costs and to provide LTL delivery information from our warehouse and/or a supplier’s warehouse. Deliveries to a residential location will include a freight carrier up charge and a lift gate charge if applicable.
If an item is out of stock in our Twinsburg, Ohio warehouse we will contact you as soon as possible with expected delivery information. We will give you the choice of waiting until the out of stock item becomes available to ship, removing the item from your order, or having your order shipped in two separate shipments without additional freight charges. We will also offer a substitute item if available. We will do everything we can to ensure you receive your order on a timely basis.
Consumer orders over $500.00 with residential delivery can waive the signature requirement but by doing so, plantlightinghydroponics.com and/or the carrier will not be held liable for lost or stolen merchandise.
Plant Lighting Hydroponics will ship orders to Canada via FedEx at their posted freight charges. Upon delivery Freight Carrier brokerage fees and Canadian Duties and Taxes will also be due. These fees are not included in the freight charges and must be paid to the carrier at time of delivery.
Plant Lighting Hydroponics is required to provide the country of origin on all products shipped to Canada. Canadian duties are excluded on products shipped from NAFTA countries, as determined by Canadian Customs, but brokerage fees and Taxes will still apply.
This shipping policy allows us to offer the lowest prices on all of our products.
Free Freight Program
Free Freight programs within the Continental USA are available from some of our suppliers based on the total dollar amount ordered. When a free freight dollar volume program is achieved, the freight is automatically deleted from the shopping cart. Products qualifying for free freight will be shipped directly from each respective manufacturer via LTL pallet shipments. Residential delivery fees and/or lift gate charges may apply. Products cannot be combined from different manufacturers to qualify for free freight. Free freight is only available on shipments within the continental USA.
If any item in your order arrives damaged please notify us immediately at (888) 258-0670 or email us at firstname.lastname@example.org. Customer Service will file a claim with the carrier and arrange for a replacement. Pictures and carrier inspection may be required.
If you are not satisfied with your purchase from our warehouse for any reason within 14 days of purchase contact us for a return materials authorization; returns will not be accepted without an RMA Number. Once a return authorization is issued then you may return the product, freight prepaid, unused, in a re-sellable condition, and in the original carton. Plantlightinghydroponics.com will exchange the product without a restocking charge or refund the product purchase price less a 20% restocking charge. Special order or direct drop ship form the manufacturer items are not returnable unless they are defective or the manufacturer approves the return; a restocking fee to be determined by the manufacturer would apply. Freight charges are not refundable on returns. The company reserves the right to inspect the product to determine if it's damaged or not re-sellable and to issue credit conditionally. This would include damaged or torn packaging. All defective products are subject to the conditions of the manufacturer's warranty. Please refer to our warranties section or request a specific manufacturer’s warranty.
How do I handle returns and/or defective products?
Please Email Customer Service and request a Return Material Authorization (RMA). Include your order or invoice number on all return requests. Customer Service will email you instructions for returning product or processing defective products. This will ensure proper and efficient handling of your return.
Please note: Any return that does not have an RMA will not be accepted.
*Oversize Carton Details:
- A package weighing less than 30 lbs. and measuring more than 84 inches and equal to or less than 108 inches in combined length and girth will be classified by FedEx Ground as an Oversize 1 (OS1) package. The transportation charges for an Oversize 1 (OS1) package will be the same as a 30-lb. package being transported under the same circumstances.
- A package weighing less than 50 lbs. and measuring more than 108 inches in combined length and girth will be classified by FedEx Ground as an Oversize 2 (OS2) package. The transportation charges for an Oversize 2 (OS2) package will be the same as a 50-lb. package being transported under the same circumstances.
- A package weighing 70 lbs. or less and measuring more than 130 inches in combined length and girth will be classified by FedEx Ground as an Oversize 3 (OS3) package. The transportation charges for an Oversize 3 (OS3) package will be the same as a 90 lb. FedEx® Ground package being transported under the same circumstances, plus FedEx Home Delivery accessorial charges.
- An oversize charge of $45 per package will apply to any package measuring greater than 130” in length and girth.